Customer Service & Program Sign Up
Department: Volunteer Services
Job Title: American Red Cross Christmas Gift Program, Customer Service & Program Sign Up
Purpose: To assist families in need with the process of signing up for the various Christmas Gift Assistance Programs we offer during the holiday season.
Responsibilities:
- Stationed in the main lobby, work one on one with families signing up for the Christmas Gift Assistance Program.
- Assure all guidelines have been met, make appropriate photocopies and file forms in proper bins.
- When sign-up is slow, enter completed registration forms into a comprehensive database.
Qualifications:
- Interest in people and the ability to work well with volunteers and paid staff.
- Knowledge of the American Red Cross Christmas Gift Assistance Programs.
- Strong communication and interpersonal skills.
- Strong attention to detail.
- Ability to provide quality customer service.
- Strong computer skills, including proficiency in Word and working with databases.
- Professional appearance and manner.
- Bi-lingual Spanish/English a plus.
Training:
- Orientation to the American Red Cross. (video or online modules)
- On the job training as necessary.
Commitment:
- Flexible, but with the minimum of 4 hours per week during the office hours, Monday-Thursday 9am-5pm, Friday 9am-4pm. This position is season and lasts between the last week of October to mid December.
Benefits:
- Opportunity to learn about office management.
- Opportunity to work with staff and be a part of a program that helps over 2,000 local children with their winter needs.
