Volunteer Records and Communication

Department: Volunteer Services

Job Title: Volunteer Records and Communication, Admin: Records and Photo ID Badges

Purpose: To assist the Volunteer Services Department in maintaining all Volunteer files and to create mechanisms for communicating with Volunteers. Obtaining and creating Photo ID badges for new and/or current Volunteers.

Responsibilities:

  • Assure that all Volunteers have current and complete files- both hard files and database files.
  • Communicate with Volunteers regarding their records on a regular basis.
  • Enter all Volunteer updates into the database, including change of address, trainings, personnel information, etc.
  • Assure all Volunteers complete the yearly information updates.
  • Assist department staff with paperwork.
  • Follow up with Volunteers on progress of training and outstanding paperwork.
  • Manage the process of obtaining photo ID badges.
  • Other duties as assigned.

Qualifications:

  • Interest in people and the ability to work well with volunteers and paid staff.
  • Knowledge of the American Red Cross Volunteer database/file system. (provided in training)
  • Strong communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to provide quality customer service.
  • Strong computer skills, including proficiency in Word and working with databases.
  • Professional appearance and manner.
  • Ability to use a digital camera and e-mail.

Training:

  • Orientation to the American Red Cross. (video or online modules)
  • Introduction to Disaster Services (online)
  • On the job training as necessary.

Commitment:

  • Flexible, but with the minimum of 1-2 hours per week and adjusted as needed as work is caught up.

    • Benefits:

    • Opportunity to learn about office management.
    • Opportunity to work with staff and volunteers of this organization.